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Shipping Information »

What are the delivery timescales?

I was out when they tried to deliver my parcel. What do I do?

I have left things until the last minute. Can I still order?

Can I get fabric samples for colour-matching?

Can I buy a piece of the same fabric that my other items are made from?

Can I provide my own fabric?

I sent an enquiry. When will I receive a response?

How do I tie my cravat?

Can I order my cravats in a pre-tied style?

What style of shirt collar should I wear with my cravat?

Do you supply wholesale?

What is your Returns and Refunds policy?

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To begin with, browse through our colour charts to see the various shades of Silk displayed from which you can choose the colour (or colours) for your cravats, waistcoats or ties to be made. Then decide how many of each item you wish to order in your chosen colour and determine the sizes you require. A measuring guide for waistcoats can be accessed from the Waistcoats page.

Prior to ordering, you might like to request some fabric samples to help you decide on the colour of your cravats, waistcoats or ties.
MORE INFO

If you are trying to match to the colour of the bridesmaids dresses or a particular wedding colour theme, we recommend you use our colour-matching service prior to ordering to ensure you order the correct colour for your requirements.

You may wish to add Cravat Pins & Cufflinks to your order.

How do I place an order? 

Once you have decided on all the items you would like, visit the pages featuring the products you wish to order and there you will be able to order items by clicking on the Add-To-Basket buttons.
You should enter any necessary information (colour, size, etc.,) and a quantity for each item. The default quantity that the buttons add to the basket is 1.
You can also change the quantity of each item ordered in the shopping cart itself. Click the View Basket links and then you can increase or decrease quantities, or remove items as you wish.

When you have added all the items you want to your basket, you will be able to see the total cost of the order by clicking the View Basket links. Choose the shipping method you prefer (choices offered will depend on the country in which you are based) and the basket will calculate the total amount you will be charged. 

Next, simply click on the 'Checkout' button to complete your purchase. You will need a credit or debit card to pay.
You will be given the opportunity to specify a delivery address if different from your home address (all parcels have to be signed for so you can enter an address where someone will be present to take delivery, such as a work address, etc).

You may also order by post (within the UK only).
Print our Mail-Order Form (2 pages) which you can complete, and send to us through the post. This is useful if you would rather pay by cheque or postal order as you can send the order-form and cheque/postal-order together (UK orders only).

Payment for your order placed online can be made online using a credit or debit card.
If you are ordering by post using our printable Mail-Order Form  you can pay by cheque or postal order (UK only).
We also accept online payments by PayPal, which is a popular worldwide secure internet payment service.

Details and prices for each of our products can be found on the page of our website featuring that particular product.

To get there, click these links:

• Go to the Cravats page.

• Go to the Waistcoats page.

• Go to our Ties page.

• Our Cravat pins and Cufflinks are all priced individually on the Cravat Pins and Cufflinks page.

Choose your preferred shipping method when you reach the checkout.
The shopping basket will add a shipping amount according to the total value of your order, chosen shipping method and order destination.
The shipping amount will be displayed in the shopping basket under the subtotal value of goods ordered.

We use the following services:
UK, Northern Ireland, Channel Islands:

Overseas Deliveries: Europe (inc. Republic of Ireland)

Overseas Deliveries: USA, Canada, Australia, New Zealand

Overseas Deliveries: Rest of World

• International Express Courier Service:
  Transit times - 2 to 6 days depending on destination (on top of order turnaround times)
  Courier service requires a signature on receipt.

Overseas shipping charge is for transit only and does not include any Customs Duties, Taxes or other Procedures which may apply.

● Pros and Cons of the various shipping methods

Transit times for overseas orders are estimated in working days from the date of shipment of the order and are for major cities. Remote areas may take longer.

Estimations are based on average transit times. Delays due to customs, weather etc can occur, so we advise that you plan for this possibility.

Please Note:
Items shipped overseas by courier cannot be delivered to PO Box addresses. A valid street address must be provided for delivery.

Delivery Timescales» Cravats, Waistcoats, Ties:
If you are ordering Cravats, Ties or Waistcoats, these are 'made-to-order' and 'made-to-measure' products, so your items will be made up to order for you, by our team.
For these products our usual order turnaround time is approximately:
Cravats or Ties - 30 days
Waistcoats - 8 Weeks
If you need a faster turnaround or last-minute order making, please ask us as we may be able to do it for you, but please contact us or phone first to check on the feasibility of us producing your order in the timescales you have.
Otherwise: For completion and dispatch please allow 30 days for Cravats or Ties, and 8 weeks for Waistcoats.

Delivery Timescales» Cufflinks/Cravat Pins:
Orders that consist solely of items from the Cufflinks & Cravat Pins page will normally be shipped within 1 to 10 days. However, if you are including made-to-order items (Cravats, Ties, Waistcoats) in the same order, then the delivery timescales for those items will apply.
If you need to check how quickly you can receive any of the items shown on the Cufflinks & Cravat Pins page, please phone or contact us to ask.

Overseas Delivery Timescales»
Delivery times stated above are for UK orders. For Non-UK orders add transit time (depending on destination and shipping method) on top of usual order turnaround times.

For more detailed information read our full
TERMS AND CONDITIONS (Please read note 7 with regard to turnaround and dispatch timescales)

You may wish to match the colour of the cravats to the Brides or Bridesmaids dresses or to a specific wedding colour theme. So, for your convenience, we offer our Colour Matching Service. Please see full details of this in our Colour Matching Service section.

We recommend that you request fabric samples or swatches prior to ordering any made-to-order product, such as cravats, ties or waistcoats, to ensure the finished items you receive are the colour that is correct and suitable for your requirements.
MORE INFO

We are often asked by our customers if we are able to supply them with a short length of the same fabric from which we are making their cravats, waistcoats or ties, with a view to using this fabric to tie flowers or make decorations or other matching items etc., so that the colour theme of their wedding is continued throughout.

We are able to supply lengths of the same fabric from which your cravats, ties or waistcoats are made. Just add this to your main order (please be sure to order it at the same time as your other items).

We can supply as little as 10cm at £2.40 or 20cm at £4.80 and so on by multiples of 10cm up to 1 metre. The width of the fabric is approximately 112cm.
This is available to order from our cravats page.

PLEASE NOTE: Fabric amounts of less than 1 metre will only be supplied as part of a larger order, for example: if you are also ordering cravats, ties or waistcoats in that colour fabric.
 
ORDERING FABRIC ONLY:
If you wish to order fabric alone, the least amount we can supply is 1 metre. Therefore fabric-only orders must be for 1 metre or multiples thereof,
at £24.00 per metre.

We can use your own fabric to make our cravats, ties and waistcoats.

We may have to first check that your fabric is suitable for making such items but most medium weight fabrics are. If you would like us to confirm that your fabric is suitable before you make a decision to go ahead with providing your own fabric, you could send us a swatch (sample) of your fabric to us in the post.

If you require further information on how to go about providing your own fabric or to enquire about prices of having items made from your own fabric, please use our contact form or telephone us during office hours.

The Cravat Company will try to respond to all enquiries as promptly as we can. However, we do get a lot of mail and although we try to respond the same day it might take a little longer, so please be patient if you haven't heard back straight away. If you haven't received a reply within a few days, you can assume that we did not receive your email.
Please ensure that you enter your email address correctly on the feedback form. If your email address is entered incorrectly, our reply will not reach you.

You can choose to wear a shirt with either a wing-collar or a regular shirt collar. Our cravats can be worn with either style of shirt collar.

Back to Questions

We are not supplying our products wholesale at the current time. Please use our feedback form to leave your details and we will contact you should this situation change in the future.

Made To Order/Custom Made Products:
We do not accept returns or offer refunds or exchange on products that are Made-to-Order or Custom-Made, such as our cravats, waistcoats and ties. This is because each cravat, waistcoat or tie order that is placed with The Cravat Company Ltd is produced by our own team, in one (or more) of our many shades of silk as specified for that particular order. We don't keep ready-made stock so if they aren't ordered, they aren't made!

Please Note:
It is important that before you order any Made-To-Order or Custom-Made product that you have reached a final decision with regard to the fabric colour you have chosen and therefore we provide our Colour-Matching and Swatch Request Service to assist you in choosing the correct fabric and colour for your Made-To-Order items, i.e: our cravat & handkerchief sets, waistcoats or ties, prior to you placing your order.

For more detailed Terms on Made-To-Order products please see our full TERMS AND CONDITIONS. You should read notes 5, 6.2, 10 and 11 with reference to Made-To-Order items.

Made-To-Order and Custom-Made products:
These terms cover all Products made specifically to your order in accordance with the instructions and specifications you have given us.

Standard Items:
The term 'Standard Items' covers all standard Products but excludes Made-To-Order and Custom-Made.

If you do find you have a problem with any made-to-order item, please notify us by email or telephone within 48 hours of receipt of your made-to-order products so we can discuss your particular situation.

Standard Items:
You can return any unused Standard Item ordered up to 7 days after receipt. Our cufflink and cravat pin sets are considered to be 'Standard Items' unless you have specifically asked us to make them for you in a non-standard colour, in which case they would be 'Made-to-Order'.

Any products that are returned to us for whatever reason, must be returned within 7 days of receipt, unworn/unused, and in the same condition as when dispatched.